Privacy Policy

Effective Date: July 1, 2024

Trolleys Inc, dba Sunway Charters (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.sunwaycharters.com or engage with us through other forms of communication, including phone, email, social media, and messaging services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or engage with us.

1. Information We Collect

1.1 Personal Data - We may collect personally identifiable information, such as your:

• Name

• Email address

• Phone number

• Mailing address

• Payment information (for transactions)

• Social media profiles (if you interact with us via social media)

This information is collected when you:

• Register or create an account on our website

• Submit a request for services

• Contact us via phone, email, or messaging services

• Subscribe to newsletters or other communication

• Engage with us on social media platforms

1.2 Non-Personal Data - We may collect non-personal information such as:

• Browser type

• Operating system

• IP address

• Device type

• Website activity and usage patterns

• Cookies and similar technologies to improve your experience

2. How We Use Your Information

We may use your information to:

• Provide and manage services

• Process transactions

• Respond to customer inquiries and support requests

• Send you promotional material, special offers, newsletters, and other information that may be of interest to you

• Improve website functionality and user experience

• Analyze trends and conduct market research

• Ensure compliance with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors that assist us in providing our services, such as payment processors, email service providers, and IT support.

• Legal Authorities: If required by law, we may disclose your information to law enforcement, government agencies, or authorized parties in response to legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to a successor organization.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct any incorrect or incomplete information.

• Deletion: Request that we delete your personal information in certain circumstances.

• Opt-Out: Unsubscribe from marketing emails or other communications at any time by following the unsubscribe link in any communication.

6. Communication Channels

6.1 Email Communication - If you provide us with your email address, we may send you promotional messages and updates related to our services. You can opt-out of marketing emails at any time.

6.2 Phone and SMS - By providing your phone number, you consent to receive calls and SMS messages from us regarding service inquiries, transactions, or promotional offers. Standard messaging rates apply. You can opt-out by following the instructions provided in the message or by contacting us directly.

6.3 Social Media - If you interact with us on social media (e.g., Facebook, Instagram), we may collect publicly available information from your profile. Communications through social media platforms are subject to that platform’s privacy policy.

6.4 Messaging Apps - If you contact us via messaging apps (e.g., WhatsApp, Facebook Messenger), we may collect your contact details and conversation history to address your requests or concerns.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activities on our website. You can modify your browser settings to block cookies or to alert you when cookies are being used.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Sunway Charters
2400 Queen City Drive
Charlotte, NC 28208
Phone: (704) 348-1200
Email: info@sunwaycharters.com

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