Everything you need before you board
Check out our rider guide below! If you still need support, our team is here to help.
Online through our ticketing partner, or by phone at 704.348.1200. Have your travel date and the two stops ready.
Coaches depart on the posted time. Find your stop’s exact boarding location on its service-area page.
Show your ticket to the driver. One checked bag goes underneath, one carry-on comes with you.
One checked bag up to 50 lb in the luggage bay, one personal item at your seat. Bicycles, oversized items and additional bags are accepted for a fee when space allows. Unaccompanied items are not carried.
Tickets are valid for the date and departure printed on them. Changes can be made up to two hours before departure through our ticketing partner. Full terms are on the Intercity Terms & Conditions page.
Wheelchair-accessible coaches are available on every line run with 48 hours’ notice. Service animals travel free. Requests and questions go to ADA@sunwaycharters.com.
Sunway operates its programs without regard to race, color or national origin. The nondiscrimination notice, complaint procedure and complaint form are linked here and in the footer of every page.
Can I buy a ticket from the driver?+
Boarding is faster when you buy ahead online or by phone, but drivers can sell tickets when seats are available. Buying ahead guarantees your seat.
What happens if my bus is delayed by weather?+
Check the Weather & Delay Updates link in the site menu for the latest status on your route, or call your departure terminal directly.
Do children need their own ticket?+
Every passenger, including children, needs their own ticket and seat. Call your local terminal with questions about traveling with young children.
Can I connect to Greyhound or Amtrak?+
Yes, several of our terminals connect to Greyhound and other carrier partners for onward travel. Ask your local terminal about connection options for your route.
Charlotte 704.348.1200 · Winston-Salem 336.767.1511 · Myrtle Beach 843.293.2100 · Jacksonville 910.577.4422
