Personalized Service and Dedication:
The Charter Sales Experience with
Sunway Charters

In the dynamic world of transportation, where efficiency and reliability reign supreme, it’s the personal touch that truly sets a company apart. Meet Shatoria Nails, a Charter Sales Representative at Sunway Charters, whose journey into the role was sparked by a childhood fascination with buses. “As a kid, I used to ride the city bus with my mom, and I thought it was cool how the buses were made,” Shatoria reminisces. “As I got older, I wanted to work for a bus company.” That dream became a reality when she joined the Winston Salem Transit Authority and eventually found her way to Sunway.

For Shatoria, fostering strong relationships with clients is more than just a job requirement—it’s a commitment to ensuring their safety and comfort. “I make sure to accommodate the client with everything they need to be safe and comfortable while on their trip,” she explains. But it’s not just about meeting their needs; it’s about exceeding them. Shatoria’s dedication shines through in her unwavering availability and communication. When asked how she fosters strong relationships with clients, Shatoria emphasizes, “Just by communicating. I make sure they can always reach me,” highlighting her proactive approach to customer service.

A typical day in Shatoria’s role is a whirlwind of activity, from providing bus schedule times to generating quotes and ensuring driver paperwork is in order. Yet, amidst the hustle and bustle, Shatoria finds several moments of fulfillment. “What I find most rewarding about my job is when I book a trip, and the trip goes smoothly, with no issues,” she shares. “It’s the best feeling in the world; I feel accomplished.” It’s this sense of accomplishment that drives Shatoria to go above and beyond for her clients, day in and day out.

What sets Shatoria’s approach to charter sales apart is not just her skill set, but her attitude. “I am a very positive and friendly person, very resourceful and reliable,” she asserts. It’s these qualities that underpin her exceptional customer service skills, making her a trusted partner for clients seeking transportation solutions. In an industry often characterized by impersonal transactions, Shatoria brings a human touch that leaves a lasting impression.

In the fast-paced world of charter sales, where deadlines loom and schedules must be met, it’s easy to lose sight of the human element. But for Shatoria and Sunway Charters, personalized service and dedication are not just buzzwords—they’re the cornerstone of their success. With Shatoria at the reins, clients can rest assured that their transportation needs will be met with efficiency, reliability, and above all, a personal touch.