Heading up the Winston-Salem terminal is Terminal Manager Brittany Sawyer. A native of Winston-Salem, she spent her youth as a resident of Stokes County, the eldest daughter of a Benefits Specialist and an Aeronautics Engineer. As a family with a strong work ethic, Brittany was taught at an early age that achievement in life was hers to attain.
Post-high school, Brittany began her career in the food service industry, where she stayed for over 15 years, mastering service, and learning to interact with customers and people in general. During this time, she got to know the Sunway Charters terminal manager, who in February of 2020, enticed Brittany to leave the restaurant business that she loved to take a chance on Sunway as a sales consultant.
Excited to spread her wings in a new industry, although the onset of the pandemic hindered businesses everywhere, she used the time to embrace learning as much as she could about the company and the motorcoach industry. As business started to pick up again in 2021, Brittany began assisting the dispatch manager and in March 2022, had the chance to increase her role within Sunway by having the designation of Dispatcher added to her Sales function.
In July 2022, the opportunity arose for Brittany to step into the position of Terminal Manager. Customer service and satisfaction are her specialties. As she states, “I want the Customer to have a superior experience from their first request for a quote to execution of the trip.” Brittany continues, “I am so thankful for all of my experiences with Sunway.” Her maxim, a quote from author Kevin Stirtz, is “Know what your customers want most and what your Company does best. Focus on where those two meet.”
In Brittany’s spare time she loves to cook, go on long car rides listening to music, and spend time with the lights of her life, her three kids, Jack, Sienna-Rae and Tristan.
An additional key success story to Sunway Charters’ Winston-Salem terminal is CFO and “Line Run Mastermind,” Art Montiel.
Art is a graduate of the University of Florida and began his career in the Mortgage Industry where he spent 10 years as Sr. Accountant, Financial / Treasury Analyst, and Cash Management. From there, he moved into the tourism industry with Silver Seas Cruises as their Financial Reporting Manager. He also spent a few years doing some Internet Billing with an online credit card transaction platform, as their Financial Reporting Manager.
Art began in the motorcoach industry in 2007 as America Charters’ Controller. He became their regional Controller a couple of years later, managing the finances of their Charlotte, Winston-Salem, Durham, and Jacksonville, NC locations. When the company was acquired by Horizon Coach Lines in 2012, he stayed on in that role. In a few years, when that business was acquired by Trolleys Inc, now Sunway Charters, President Lee Helms saw the value in Art’s experience and promoted him to the position of Vice President and CFO.
In his spare time, Art enjoys being outdoors, spending time with his family, and riding his Harley.