CHARLOTTE, NC. December 1, 2022–Sunway Charters has a reputation not just for great transportation services, but also for the culture they create within, and the caliber of the people they hire.
As Owner Lee Helms always says, “I have a knack for putting the right person in the right job and letting them run with it.”. That’s exactly what he did when he hired Kendra Washington as the Charlotte facility’s dispatch supervisor. After less than one year, Sunway promoted Kendra Washington to the position of Charlotte Terminal Manager.
Prior to coming to Sunway Charters, Kendra had worked in the restaurant industry, where she learned much about managing the immediate demands and needs of her customers and juggling a lot of “plates”. During her time in that profession, she became a great problem-solver and developed outstanding customer service skills. In her role at Sunway, Kendra excels at keeping things organized and giving extraordinary attention to even the smallest details of the management of her terminal. Outside of the Sunway office, Kendra enjoys attending concerts and traveling. Some of her favorite destinations are Nashville, TN, and Cancun.
Within the Charlotte office, Kendra works closely with Sunways’ Director of Operations, Jacob Hooks, who oversees the functionality of all the Sunway terminals and the operations of the organization, while ensuring that Sunway Charters operates in compliance with federal and state safety guidelines. Jacob started his transportation career driving a school bus, which inspired him to enter the motorcoach side of the transportation industry. As a child, Jacob’s dream job was to be a bus driver, so he’s literally “living the dream!” When decompressing from a day at the office, Jacob also loves attending Broadway shows.