Sunway Charters is proud to announce the return of HR Director Paige Frazier, whose commitment to employees forms the foundation of her approach to human resources. Having first joined the company in 2014, Paige served in Sunways’ HR role for five years before taking time away to explore new challenges. However, the unique, close-knit culture at Sunway stayed with her, and she felt drawn back to the company. “I was ready to do something different, so I called Art and Lee, and they offered me my job back,” Paige shared. Her return marked not only a professional homecoming but also an opportunity to deepen her impact on Sunway’s culture and its people.

In her role, Paige oversees a variety of responsibilities that keep the company running smoothly. A typical week includes payroll processing, maintaining employee records, and managing benefits—all critical tasks that support the well-being and success of Sunway’s team. For Paige, the true reward lies in seeing employees thrive. She views her role as one of service to the staff, explaining, “I work for the employees, while everyone else works for our customers.” By focusing on employee success, she contributes to a workplace where team members feel valued and motivated, which ultimately translates to exceptional customer service.

One of Paige’s greatest joys is Sunway’s “small, family atmosphere,” a culture she actively works to maintain. Her commitment to open communication and accessibility is evident, as she makes herself available for employees who need guidance or support. Building strong relationships with staff is key to fostering loyalty, and it’s a value Paige takes to heart. While she admits that confrontation doesn’t come naturally, Paige handles difficult conversations head-on to ensure transparency and fairness. She believes that this balance of empathy and directness is essential for building trust within the team and maintaining a positive work environment.

Looking to the future, Paige is excited about streamlining Sunway’s hiring and onboarding processes to improve employee retention and satisfaction. She believes that a smooth start helps set new employees up for long-term success and is eager to implement these changes. With a genuine dedication to helping others succeed, she focuses on continuous improvement to make Sunway a great place to work. For Paige, it’s not only about filling roles but also about ensuring each team member feels prepared and supported from day one.

As Paige continues her journey with Sunway, she sees her role as integral to the company’s growth. “I plan to stay with the company and help it grow,” she shared, underscoring her commitment to both Sunway’s future and the success of its employees. Her approach to HR, grounded in partnership and teamwork, has a transformative impact on the company. By championing employee well-being and fostering a culture of respect and collaboration, Paige is once again helping Sunway Charters thrive—one dedicated employee at a time.