Sunway Charters is pleased to welcome Brian Harrell, who joined the team as a Sales Representative on October 28, 2024. Brian comes to Sunway after three years with Food Lion, where he gained valuable customer service experience that prepared him well for a client-focused career in charter sales.

Brian’s journey to Sunway began with a career shift. After leaving Food Lion, he was exploring his next step when his stepfather mentioned an opening at Sunway. “I thought about whether working in an office was something I’d enjoy,” Brian says. “I figured I would give it a try, so I applied, came in for an interview, and started the following Monday.” With several years of experience working directly with the public, he was ready to translate his people skills into a new industry.

In his role, Brian starts each day by reviewing emails and sending out any new quotes that came in overnight. From there, he manages follow-ups with clients on payments, itineraries, and confirmations, making it a priority not to leave anything unfinished by the end of the day. While the transition to a computer-heavy role was initially a challenge, Brian says the skills have come back to him quickly. He’s also motivated by the satisfaction of closing a sale and the reward of hearing from happy clients. “The most rewarding part is receiving a call or an email after a charter is complete and they’re happy with how it went,” he explains.

One recent experience highlighted the impact he and the Sunway team can have, with a customer whose original provider canceled, calling in desperation with only a few hours to spare. “They needed transportation at 6:30 PM and it was already 2:00 PM. We got them picked up and taken to their event that night, and they were very grateful,” Brian recalls. For him, these moments underscore what makes Sunway stand out: consistency and continuity. “When a customer calls Sunway, they work with one salesperson. Other companies have a different employee for each aspect, like quotes, itineraries, or payment,” he says. “Here, one person sees it all through.”

Outside of work, Brian enjoys cooking and has a knack for numbers — skills that come in handy in charter sales. “We work with a lot of numbers, and that’s always been something I enjoy,” he shares. His approach to customer service is simple but effective: “Always listen to what the customer has to say.” Within the Sunway team, he appreciates the close-knit atmosphere and the chance to learn from his colleagues each day. Looking ahead, Brian’s goals are rooted in stability and growth, and he is focused on building a long-term future with the company while continuing to develop his skills.

With his blend of customer service experience, adaptability, and a genuine commitment to client satisfaction, Brian Harrell is already making a meaningful impact at Sunway Charters. His responsiveness, problem-solving, and team spirit contribute to Sunway’s mission of delivering safe, reliable, and welcoming travel for every passenger.